Terms andConditions.

By accessing, browsing, or using the Lufisysco website, sending an enquiry, requesting a quotation, purchasing a service, or entering into a business relationship with us, you agree to be bound by these Terms and Conditions.

You must not use this website or our services if you do not agree with these terms. Where you are acting on behalf of a company, organisation, or another person, you confirm that you have authority to accept these terms on their behalf.

Lufisysco is a software solutions provider based in Sri Lanka. We may provide services to local and international clients, subject to availability, project suitability, applicable laws, and mutually agreed commercial terms.

• Custom website and web application development.
• Business management systems and internal software tools.
• Point-of-sale, inventory, order, and customer management solutions.
• User interface and user experience design services.
• API development and third-party system integrations.
• Software maintenance, support, optimisation, and consulting.

The exact scope, features, deliverables, timeline, and price of each project will be defined in a quotation, proposal, statement of work, invoice, subscription plan, or separate agreement.

You may browse this website, review information about our services, and contact us regarding legitimate business enquiries.

You must not:

• Use the website for unlawful, fraudulent, abusive, or harmful activities.
• Attempt to gain unauthorised access to the website, server, systems, accounts, or data.
• Introduce malware, viruses, automated attacks, or other harmful code.
• Scrape, copy, reproduce, or commercially exploit website content without permission.
• Misrepresent your identity, authority, business, or project requirements.
• Interfere with the performance, availability, or security of the website.

We may restrict or block access where we reasonably believe the website is being misused or where access may create security, legal, or operational risks.

We will provide the services described in the applicable proposal, quotation, project plan, statement of work, or service agreement.

Unless explicitly included in writing, a service does not automatically include:

• Unlimited revisions or unrestricted changes to the original scope.
• Ongoing maintenance after the agreed support period.
• Third-party subscriptions, licences, hosting, domains, or transaction fees.
• Content creation, data entry, legal review, or regulatory approval.
• Migration of undocumented or incompatible legacy systems.
• Features, integrations, or deliverables not stated in the agreed scope.

A quotation or proposal may include the estimated project cost, timeline, deliverables, payment milestones, assumptions, and validity period.

• A quotation is not binding after its stated expiry date.
• Estimates may change where requirements, risks, integrations, or technical conditions change.
• Work will normally begin only after written approval and receipt of any required advance payment.
• Verbal discussions do not replace an approved written scope or agreement.
• Taxes, transaction fees, third-party costs, and additional services may be charged separately.

We may withdraw or revise a quotation before acceptance where there has been a material change in cost, availability, requirements, legal obligations, or technical feasibility.

Project fees may be charged in advance, by milestone, on delivery, through recurring subscriptions, or according to another agreed payment structure.

• Deposits and advance payments may be required before work begins.
• Milestone payments must be settled before work continues to the next stage.
• Final deliverables, source files, credentials, or ownership rights may be withheld until all outstanding amounts are paid.
• Recurring services may be suspended where subscription payments fail or remain overdue.
• Bank charges, payment gateway fees, currency conversion charges, and applicable taxes may be payable by the client.

Unless otherwise stated in writing, payments already made are non-refundable once work has started, resources have been allocated, licences have been purchased, or a milestone has been completed.

The client is responsible for:

• Providing accurate requirements, instructions, business rules, and project information.
• Supplying content, logos, images, access credentials, data, and approvals on time.
• Ensuring that supplied materials can legally be used for the project.
• Reviewing deliverables and providing consolidated feedback within the agreed time.
• Testing the solution and reporting issues before final acceptance.
• Maintaining secure control of user accounts, passwords, devices, and credentials.
• Complying with laws and regulations applicable to their business and use of the software.

Delays caused by missing information, unavailable stakeholders, repeated changes, late approvals, or third-party dependencies may result in revised timelines and additional charges.

Lufisysco retains ownership of its pre-existing tools, frameworks, reusable components, libraries, templates, methods, designs, know-how, and other intellectual property developed independently of a specific client project.

Subject to full payment, the client may receive ownership or a licence to use the custom deliverables specifically identified in the applicable project agreement.

• Third-party software remains subject to its original licence terms.
• Open-source components remain subject to their applicable open-source licences.
• Stock assets, fonts, plugins, APIs, and external services may require separate licences.
• The client retains ownership of content and materials supplied by the client.
• Lufisysco may retain internal development knowledge that does not disclose confidential client information.

A project may use third-party providers such as hosting platforms, cloud services, payment gateways, messaging services, analytics tools, databases, maps, email providers, APIs, and software libraries.

• Third-party services may have separate terms, privacy policies, charges, limitations, and availability conditions.
• The client may need to create and maintain accounts directly with third-party providers.
• Lufisysco is not responsible for outages, policy changes, discontinued APIs, price increases, account suspensions, or security incidents caused by third parties.
• Changes made by third-party providers may require additional development work and charges.

We may recommend suitable providers, but the final choice and continued use of third-party services remains subject to the client's approval and the provider's terms.

Confidential information may include source code, credentials, business plans, customer data, pricing, technical documents, designs, internal processes, and other non-public information.

Each party should use reasonable measures to protect confidential information and use it only for the relevant project or business relationship.

Confidentiality obligations do not normally apply to information that:

• Was already lawfully known without confidentiality restrictions.
• Becomes publicly available without a breach of obligation.
• Is independently developed without using confidential information.
• Must be disclosed under applicable law or a valid legal order.

A change request may be required where the client asks for new features, revised workflows, additional integrations, design changes, extra revisions, or work that was not included in the original agreement.

• Additional work may require a revised quotation or separate invoice.
• Timelines may be extended where the approved scope changes.
• Previously completed work may need to be revised or replaced.
• Urgent work is subject to resource availability and may carry additional charges.
• Project schedules are estimates unless a fixed deadline is expressly guaranteed in writing.

We are not responsible for delays caused by events outside our reasonable control, including third-party outages, natural disasters, internet failures, legal restrictions, labour disruption, illness, or force majeure events.

We will use reasonable skill and care when providing agreed services. However, except where expressly stated in writing, services and website content are provided on an "as available" basis.

• We do not guarantee uninterrupted or completely error-free operation.
• We do not guarantee that software will meet requirements that were not disclosed or agreed.
• We do not guarantee compatibility with every device, browser, platform, or future third-party update.
• Business, financial, legal, tax, security, and regulatory decisions remain the client's responsibility.
• Website information may be updated, corrected, replaced, or removed without notice.

Any warranty or defect correction period will be limited to the duration and conditions stated in the applicable project agreement.

To the fullest extent permitted by law, Lufisysco will not be liable for indirect, incidental, special, consequential, or punitive losses arising from the website, services, software, or third-party systems.

These losses may include:

• Loss of profits, revenue, contracts, opportunities, or anticipated savings.
• Loss, corruption, unauthorised access, or unavailability of data.
• Business interruption or operational downtime.
• Losses caused by misuse, unauthorised changes, insecure credentials, or unsupported environments.
• Failures, policy changes, or outages involving third-party providers.

We may suspend or terminate services where there is a material breach of these terms, non-payment, unlawful use, security risk, abusive conduct, or failure to provide necessary cooperation.

The client may terminate a project by providing written notice, subject to payment for:

• Work completed up to the termination date.
• Committed resources and approved milestones.
• Non-cancellable third-party costs and licences.
• Reasonable handover, migration, or termination work.

On termination, access to hosted services, systems, accounts, or support may be withdrawn. Any data export or handover will be subject to the agreement, technical feasibility, and settlement of outstanding payments.

When you contact Lufisysco or use our services, we may process information such as your name, email address, phone number, company details, project information, payment records, and technical data.

• Information may be used to respond to enquiries and provide requested services.
• Project data may be stored using suitable business and technical systems.
• Information may be shared with service providers where necessary to operate the website or deliver services.
• Clients must ensure that personal data supplied for a project has been collected and shared lawfully.
• Additional data-processing terms may be required for systems handling sensitive or regulated information.

Further information about personal data handling should be read together with the Lufisysco Privacy Policy.

These Terms and Conditions are governed by and interpreted according to the laws of Sri Lanka, unless a separate written agreement specifies another lawful jurisdiction.

Where a dispute arises, both parties should first attempt to resolve it through good-faith discussion and written communication.

Where a dispute cannot be resolved informally, it may be referred to mediation, arbitration, or the courts with appropriate jurisdiction, depending on the applicable agreement and law.

Updated terms may be published on this page with a revised "Last Updated" date. Changes may take effect from the date they are published unless another effective date is stated.

Continued use of the website after an update may indicate acceptance of the revised terms. Material changes affecting an active project may also be communicated directly where appropriate.

Questions, notices, and requests relating to these terms may be submitted through the Lufisysco contact page or by email.